Frequently Asked Security Questions- ADS Security

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Frequently Asked Questions

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  • Does ADS charge for phone payments?

    No. ADS Security is happy to accept phone payments free of charge at 877-309-4370 Monday–Friday 8 a.m.–5 p.m. Central time.

  • How do I switch back to paper statements?

    Though we recommend the convenience and security of ADS e-Bills, you can switch back at any time by contacting Customer Care at 866-837-8110.

  • Can I pay my bill online?

    Yes! You just need to visit and set up a My ADS account. From the My ADS website, you can pay bills (what we like to call ADS e-Bills), update your billing information, enroll in auto-pay or paperless statements, request service, and submit referrals to earn rewards.

  • How do I update my contact list?

    To update your contact list, call the monitoring center at 800-866-6486 or contact Customer Care. You will need to provide your false alarm ID/passcode/password to change your contact list. Your contact list, and the order of it, is very important and needs to be kept updated. In the event of an emergency, your contact list determines whom we will contact for further instructions about your system.

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  • Do you have any customer perks?

    Yes, we do! In addition to our professional monitoring, free installation and lifetime guarantee, we offer our customers several different perks. These include earning money when you refer friends and family through our referral program, seamlessly transitioning your system with our moving program and earning rewards with our loyalty program.

  • What makes the ADS Monitoring center different?

    Our monitoring center is both UL-listed and TA Five Diamond-designated.

    Underwriters Laboratories (UL) is the leader in the certification and listing of monitoring centers. In order to receive UL listing, monitoring centers must meet demanding requirements for architectural and physical security features, as well as emergency power, computer hardware and software, and operator training. Many insurance companies require alarm monitoring to be performed by a UL-listed monitoring center in order to qualify for significant premium discounts.

    The TMA Five Diamond Program is a balanced certification program providing a differentiation in the central station monitoring marketplace because it signifies five points of excellence. This designation, and its annual renewal, demonstrate a commitment to the continual upgrade in the performance levels of the monitoring operators who are the first line of defense in private-sector emergency response. Companies with this status have made it a practice to meet the highest levels of professionalism, training and expertise in the industry.

  • What happens when my alarm goes off?

    If your security alarm goes off at your home or business, you will receive a phone call from ADS Security to verify that you are OK. If you don’t answer or if you confirm that you need help, we immediately dispatch the local authorities. If our monitored smoke or carbon monoxide detector goes off, we immediately dispatch the local fire department and then will call to notify you that help is on the way.

  • Where is your alarm monitoring center?

    The ADS Security Monitoring Center is located in Nashville, Tennessee. Unlike most other security companies, we own and operate our own elite monitoring center. This allows us to guarantee that our customers always receive the best service possible. Did we mention that our expert monitoring team is on the job 24/7/365?

  • How do I schedule a service call?

    We want to make sure your security system is up and running from the moment it is installed. If you have a service request, call your local branch or contact our Customer Care team at 866-837-8110 to get a service time scheduled.

  • What happens if I change or cancel my phone service?

    Anytime you change your number or provider, you need to contact Customer Care or call 866-837-8110 Monday–Friday 8 a.m.–5 p.m. CT to update your phone numbers and have the monitoring center verify everything is still functioning correctly with your system.

  • How do I verify that the sales representatives and technicians who come to my home actually work for ADS?

    All of our ADS sales representatives and technicians carry an ADS company photo ID card and a state-specific alarm ID card (with the exception of Georgia and South Carolina). Before they enter your home, you can request to see these items. If you have questions or concerns, contact your local branch or Customer Care at 866-837-8110.

  • Does ADS record my calls?

    ADS only records telephone calls between our monitoring center and corporate headquarters, and our customers and local authorities. These calls help us improve our customer service, maintain quality and consistency, and serve as a valuable training tool as we always seek to improve the customer experience.

  • Where can I request more yard signs and window decals?

    Yes, you can. Contact Customer Care or call 866-837-8110 to request more yard signs and window decals.

  • How do I get an alarm certificate for my homeowners insurance?

    Insurance certificates can be requested by logging in to your My ADS account. On the top navigation bar, click “support”; then click “insurance certificate.”

  • What happens if the Monitoring Center loses power?

    Our monitoring center comes well supplied with backup power via commercial grade generators. We’ve always got you covered.

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