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Answers to Your 3G Discontinuation Questions
Will I be affected by the 3G Discontinuation?
If you purchased your home security system from ADS before 2018, it’s extremely likely that your alarm system will be one of the ones affected. Fill out the from above to know for sure.
What will happen if I don’t contact ADS to upgrade?
If you don’t reach out to ADS by phone at 1-866-326-6595 or through our contact form to upgrade your system from 3G, once AT&T and Verizon officially deactivate the 3G network, your alarm system will no longer send a signal to our monitoring center. That’s why it’s so important to upgrade!
I don’t use AT&T or Verizon. Will I still be affected?
If your alarm system is from 2018 or earlier, yes. It doesn’t matter which provider you use personally, because the issue with the 3G discontinuation affects all products that use, rent, or rely on the 3G cellular network for transmissions.
For more answers to frequently asked questions, click here.