Upgrade to 4G Now
AT&T, Verizon* and other carriers have announced the shutdown – or sunset –of their 3G wireless networks. This takes place February 22, 2022.
Power Down Your Panel and Upgrade Today!
As a result of AT&T shutting down its 3G network on Feb. 22, 2022, your alarm panel will no longer send a signal to our Central Station and may start beeping. To stop the beeping, follow the instructions below for your panel.
NOTE: This is a temporary solution. To stop your panel from beeping permanently, complete the form on this page for a system upgrade.
If you have not already upgraded your system, the beeping on your panel will resume. To avoid having to continually power down your system and ensure it is connecting with our Central Station, you must upgrade your panel with your local branch.
Our branches are currently booking upgrades past the Feb. 22 deadline. Schedule your upgrade today to minimize downtime.
System Options
Ademco Vistas
* key, or type in code and 1.
Separate panel box, unplug transformer, open panel then remove red and black wires from large battery.
Ademco Lynx
* key, or type in code and off.
All in one unit. Unplug transformer. Locate and Press tabs on the top, left and right side. The front panel swings open away from the wall. Unplug the cord from board that runs to the battery.
Lynx 5100
Button under screen with open lock icon (Disarm), then type in code.
Touchscreen keypad is the panel. Unplug transformer. Locate and Press tabs on the top, left and right side. The front panel swings open away from the wall. Unplug the cord from board that runs to the battery.
Lynx 5210, 5200
Press home twice and type in code.
Touchscreen keypad is the panel. Unplug transformer. Locate and Press tabs on the top. The front panel swings open away from the wall. Unplug the cord from board that runs to the battery.
Concord (all versions)
Press *, or 1 then type in code.
Separate panel box – usually in a basement or closet, unplug transformer, open panel then remove red and black wires from large battery – If there is an MVS unit or a larger system there may be a second box with batteries nearby with a second transformer/ more than 2 wires on battery.
Simon XTI
Press gear in the bottom right corner for settings, then press Listen, then Clear.
Touchscreen keypad is the panel. Unplug transformer. Cover plate will pop off, slots on right and left to insert a screwdriver and twist. Remove screws from panel. The front panel swings open away from the wall. Unplug the wires from the battery
2GIG
If not on the screen with the triangle icon inside a yellow square (next to MENU) press Security. Press flashing triangle and press ok.
Touchscreen keypad is the panel. Unplug transformer. Remove holding screw in top center of panel. Locate and Press tabs on the top, left and right side. The front panel swings open away from the wall. Make sure to hold onto the panel to avoid falling. Unplug the cord from board that runs to the battery.
Qolsys (original IQ)
Press Status, Alerts, Acknowledge to check all troubles. Yes, to confirm. Home, to return.
Touchscreen keypad is the panel. Unplug transformer. Locate and Press tabs on the bottom of the panel. The front panel swings open away from the wall. Unplug the cord from board that runs to the battery.
IQ2
Tap envelope in top right corner, messages/alarms/alerts, acknowledge all. Additionally, swipe down from top. Tap Settings, Advanced Settings then enter code. Tap Sound then scroll down and uncheck Trouble Beeps. Swipe down from the top, press Settings. Press Advanced settings. Enter code to access menu. Press Power off/Power down. Press Ok/Yes to power down.
DSC
Press #.
Separate panel box – usually in a basement or closet, unplug transformer, open panel then remove red and black wires from large battery.
DSC Neo Touchscreen
Tap Troubles (top right), press the boxes that appear after until customer reaches the end.
Press home button under the screen in the center (between the lights) – if unable to locate – press settings, keypad mode and *2
Separate panel box – usually in a basement or closet, unplug transformer, open panel then remove red and black wires from large battery
TIPS
Transformers (aka plug, power adapter) is usually located in the basement, laundry/utility room, seldomly a garage. It will have a screw holding it into the outlet. Wires from it go behind the outlet and through the wall. It’s sometimes heavy enough that it could fall out without the screw holding it into the outlet. Some are zip-tied to a bracket that holds it in as well.
Be aware that opening any touchscreen panel that is all in one will cause a tamper, but it will stop as soon as the power down is successful.
Panel box may be held shut with a screw.
Some of these panels offer the ability to lower the volume if worried the beeping might come back.
