Professional Alarms Incorporated is now ADS Security

Welcome to ADS Security

    2 July 2015

    Professional Alarms Incorporated is now ADS Security

    You have landed on this web page because Professional Alarms Incorporated has recently merged its business with ADS Security.

    ADS Security is one of the nation’s leading security alarm installation, service, and 24-hour monitoring companies. ADS is privately owned and operated with 17 locations in Tennessee, Kentucky, Alabama, Georgia, Florida, Mississippi, North Carolina and South Carolina.  The Clarksville, TN office of Professional Alarms at 225 10th Street will now become the fourth full service, sales and installation office of ADS in the state of Tennessee. All of our staff - Britney, Greg, Larry, Will, Jeremy, Nicole and Steve - have joined the ADS team, and as always, will be there to serve you for many years to come.

    So, what does this mean to you, our valued customer?

    Most importantly, the Professional Alarms team you have come to know will still be here providing the same great customer service you have enjoyed throughout the years.

    We will now be able to offer a broader range of services and support. Here are a few benefits you can look forward to:

    • Advanced services. As an ADS Security company, we will expand our security offerings to bring you the best in next generation security, including remote videomobile arming/disarminghome automationmanaged access control and identity theft protection.
    • Online account management. You will enjoy access to the “My ADS” website where you can make changes to your account, pay bills online, request support, submit referrals and much more.
    • Referral program. Refer your family, friends or acquaintances to ADS Security and when they sign up for service with ADS, you get a check for $50 for each referral. Additionally, after the 7th active referral your basic security system monitoring is free. Start submitting referrals today by logging in to your My ADS account.

    As a reminder, your current invoicing method with Professional Alarms did automatically transfer to ADS and you should begin remitting payments to ADS.

    If you have any questions regarding the transition, please do not hesitate to call our Clarksville office at 931.645.6367 or our Customer Care department at 866.837.8110. Thank you for your support and we look forward to serving you for many years to come. 


    New Customer Resource Center

      The ADS Customer Support Center is the heart of what we do. Customer Support Specialists are available 24/7/365 to assist you. Our facility is both UL-listed and CSAA Five-Diamond certified, and each of our operators has achieved the achieved the highest level of certification available in our industry. 

      You can reach our Customer Support Center at 800.866.6486.

      You can pay you ADS bill online by visiting and setting up a My ADS account. From the My ADS website you can pay bills, update your billing information and enroll in auto-pay or paperless statements. 

      ADS Security is also happy to accept phone payments free of charge or answer any billing related questions you may have at 877.309.4370 Monday through Friday from 8:00 AM - 5:00 PM CST.

      As a new customer, one ADS Security yard sign and two window decals will be shipped to your location. To request more, please contact your local team.

      There are 3 easy ways to request service: 

      1. Call the Customer Support Center at 800.866.6486.
      2. Call your Local Branch Office
      3. Request service online by logging-in to your My ADS account.

      To update your call list, please call 615.695.6580 between 8:00 am – 5:00 pm CST Monday through Friday, or send an e-mail to 

      As an ADS Security customer, you now have access to our expansive suite of next-generation home and business security and automation services, including security camerasmobile arming/disarmingmanaged access control and more.

      As an ADS customer, you can enjoy access to the My ADS customer site where you can make changes to your account, pay bills online, request support, submit referrals, download keypad guides and much more. Visit My ADS to get signed-up today. 

      Contact our Customer Support Center anytime at 800.866.6486. You can also send an e-mail to if you need assistance.

      Refer your family, friends or acquaintances to ADS Security and when they sign up for service, you get a check for $50 for each referral. Additionally, after the 7th active referral get FREE basic security system monitoring. Start submitting referrals today by logging in to your My ADS account.

      Stay up to date on the latest happenings, ask for help, and leave reviews by following us on our social channels. Find us on Facebook, Twitter, YouTube, LinkedIn and Google+. Also, be sure to follow our blog where we share our favorite tips and tricks for living safe and protected.

      Whether you are looking to switch to a wireless communication system, add automation features, security cameras or more to your existing system, our life safety consultants will work with you to help find the best products to fit your needs. Please send an e-mail to and they will assist you promptly.

      We understand that people move. That is why we created the ADS Move Program. Whether you want to take your existing system with you, or a new system installed at your new location, we have a solution for you.

      Yes. Contact your local ADS office to request a new monitoring certificate to submit to your homeowners insurance.

      If you would like any printed guides mailed to you please reach out to our Customer Support Team at 800.866.6486 or your local ADS office.

      PDF's are available for download and videos guides are available for viewing when you are logged on to your My ADS account under the Toolkit section.

      There are a few phone numbers you should program in your phone right away.

      • 800.866.6486 - Call this number to reach our Customer Support Center
      • 615.269.4832 - In the event of an alarm, this is the number that will show up when the Customer Support Center is trying to reach you.


      Want to get know ADS a little better? Learn more here.