Alarm One is Now Part of ADS Security

Welcome to ADS Security

    29 May 2018

    Alarm One is Now Part of ADS Security

    You have been directed to this page because Alarm One has recently merged its business with ADS Security. ADS is privately owned and operated with 23 offices throughout the Southeast. ADS is one of the most admired, distinguished, and awarded security companies in the country. 

    What does this mean for you, our valued customer?

    As a customer of ADS Security, your property will be monitored by the state-of-the-art ADS Monitoring Center and you will have access to a wide range of products and services for superior protection. The ADS elite, private Monitoring Center is UL-listed and Five Diamond certified, so you can rest assured that your property will be monitored by highly-trained operators. ADS offers a broad selection of next-generation security and automation technologies for your home or business. Take advantage of remote arming and disarming from your phone, security cameras, smart home products, managed access control systems, and much more.

    To help make your transition to ADS a smooth one, here is what you can expect moving forward:

    1. In the coming weeks, your current invoicing method with Alarm One, whether it is a mail invoice, automatic bank draft, or credit card draft, will automatically transfer to ADS. Please begin remitting payments for all invoices from ADS, directly to ADS Security. A self-addressed envelope will be provided for your ADS invoice payments.

    2. You will receive a letter from ADS notifying you of the date by which your alarm system will begin to be monitored by the ADS Monitoring Center or if it will require reprogramming. Until then, your alarm monitoring will remain with Alarm One. There will be no interruption in service or coverage during the transition. 

    3. You will receive one yard sign and two window decals from ADS in the mail in the coming weeks.

    4. The ADS team is excited to provide you with the highest quality of service out of our local Columbus office located at 2500 Military Rd, Suite 5, Columbus, MS 39705.

    If you have any questions regarding the transition, please do not hesitate to call our local office at 662.329.4222, or the ADS Customer Care team at 866.837.8110.


    New Customer Resource Center

      The ADS Customer Support Center is the heart of what we do. Customer Support Specialists are available 24/7/365 to assist you. Our facility is both UL-listed and CSAA Five-Diamond certified, and each of our operators has achieved the achieved the highest level of certification available in our industry. 

      You can reach our Customer Support Center at 800.866.6486.

      You can pay you ADS bill online by visiting and setting up a My ADS account. From the My ADS website you can pay bills, update your billing information and enroll in auto-pay or paperless statements. 

      ADS Security is also happy to accept phone payments free of charge or answer any billing related questions you may have at 877.309.4370 Monday through Friday from 8:00 AM - 5:00 PM CST.

      As a new customer, one ADS Security yard sign and two window decals will be shipped to your location. To request more, please contact your local team.

      There are 3 easy ways to request service: 

      1. Call the Customer Support Center at 800.866.6486.
      2. Call your Local Branch Office
      3. Request service online by logging-in to your My ADS account.

      To update your call list, please call 615.695.6580 between 8:00 am – 5:00 pm CST Monday through Friday, or send an e-mail to 

      As an ADS Security customer, you now have access to our expansive suite of next-generation home and business security and automation services, including security camerasmobile arming/disarmingmanaged access control and more.

      As an ADS customer, you can enjoy access to the My ADS customer site where you can make changes to your account, pay bills online, request support, submit referrals, download keypad guides and much more. Visit My ADS to get signed-up today. 

      Contact our Customer Support Center anytime at 800.866.6486. You can also send an e-mail to if you need assistance.

      Refer your family, friends or acquaintances to ADS Security and when they sign up for service, you get a check for $50 for each referral. Additionally, after the 7th active referral get FREE basic security system monitoring. Start submitting referrals today by logging in to your My ADS account.

      Stay up to date on the latest happenings, ask for help, and leave reviews by following us on our social channels. Find us on Facebook, Twitter, YouTube, LinkedIn and Google+. Also, be sure to follow our blog where we share our favorite tips and tricks for living safe and protected.

      Whether you are looking to switch to a wireless communication system, add automation features, security cameras or more to your existing system, our life safety consultants will work with you to help find the best products to fit your needs. Please send an e-mail to and they will assist you promptly.

      We understand that people move. That is why we created the ADS Move Program. Whether you want to take your existing system with you, or a new system installed at your new location, we have a solution for you.

      Yes. Contact your local ADS office to request a new monitoring certificate to submit to your homeowners insurance.

      If you would like any printed guides mailed to you please reach out to our Customer Support Team at 800.866.6486 or your local ADS office.

      PDF's are available for download and videos guides are available for viewing when you are logged on to your My ADS account under the Toolkit section.

      There are a few phone numbers you should program in your phone right away.

      • 800.866.6486 - Call this number to reach our Customer Support Center
      • 615.269.4832 - In the event of an alarm, this is the number that will show up when the Customer Support Center is trying to reach you.


      Want to get know ADS a little better? Learn more here.