ADS Security Partners with Hamilton County 911 to Improve Emergency Response

ADS Security Newsroom

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    3 November 2017

    ADS Security Partners with Hamilton County 911 to Improve Emergency Response

    New Technology Improves Communications Between 911 Centers and Alarm Companies

    ADS Security has worked closely with Hamilton County Emergency Communications District and is excited to announce the implementation of a new alarm dispatching technology. This technology will cut down on 911 processing time by 2-3 minutes for the residents of Hamilton County.

    ADS Security is delighted that Hamilton County Emergency Communications District has allowed us to partner with them to introduce this state-of-the-art technology,” said Steve Crist, ADS Director of Monitoring Operations. “Reducing alarm response times lives at the heart of what we all do.”

    In Hamilton County, alarm companies like ADS Security will now be able to electronically send information like addresses, names, and alarm information to the 911 operators. The information then appears as an “instant messaging” box for the 911 operators. They will then be able to provide real-time dispatching information back to the alarm company. 

    There are three main benefits of this automated program: 

    1. The electronic transmission of data virtually eliminates mistakes and miscommunication with humans talking over the phone.

    2. The elimination of a phone line from the transmission process can cut down 911 processing time by 2-3 minutes. This can save lives, help authorities more quickly extinguish fires, and help apprehend criminals.

    3. This program minimizes call volume into emergency communication centers. This can save municipalities money and resources that can be better allocated elsewhere to serve the community.

    Hamilton County is the first community in Tennessee to go online with ADS Security and utilize this new technology. ADS plans to continue to work with communities across the Southeast to roll this program out more broadly.

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