Why Your Emergency Contact List is Important

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    Why Your Emergency Contact List is Important

    Why Your Emergency Contact List is Important
    • 14 March 2016
    • Author: Sam Casarez
    • Number of views: 5711

    When you sign-up a monitored security system, you are asked to provide a list of emergency contacts that operators should call if they cannot get in touch with you. These are the people that you allow to dispatch police or other emergency workers to your home or business if you are unavailable. Therefore, they are a very important part of the safety and security of your property. 

    A few of the issues monitoring center operators run into when calling emergency contacts are no answer, a disconnected number, and “no longer at this number”. The greatest obstacle for an operator, when talking to an emergency contact, is hearing the response,  “Sorry, I don’t know who that is” when the customer's name is given. Please remember to let your monitoring center know if any changes to your emergency contact list need to be made.

    A good rule of thumb for knowing whether changes need to be made to your list is to ask yourself, "If you were to take a road trip, would all of your emergency contacts be invited along for the ride?" Look around the car - did all of your contacts get an invitation? If not, then it is time to update your list.

    If you don’t remember who is on your emergency contact list then please verify your list with the monitoring center. Finally, take some time to reach out to your contacts to remind them how important they are in case of an emergency and ask them to save your monitoring center's phone number in their phone so they will know who is calling. For ADS customers, this number is 615.269.4832.

    To update your emergency contact list with ADS, please call our Data Entry department at 615.695.6580.

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     Sam Casarez

    Sam Casarez

    Sam is the Customer Service Center Training Manager at ADS Security. He loves to learn, produce then teach new and current processes as ADS continuously improves its technological efforts. A Texas transplant living in Nashville, Sam enjoys Family, food and his twin toy Chihuahuas Paris & Nicole.

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    4 comments on article "Why Your Emergency Contact List is Important"

    Emmett Perdue

    4/27/2016 12:13 PM

    Maybe if your company made it easier to view/edit the contact list more people would keep it up to date. You allow all of my personal data and billing information to be kept online and updated/changed at will, why not this also?

    Lauren Conger

    4/27/2016 1:59 PM

    Thank you for your comment, Emmett. That's a great suggestion. We are currently working on a solution to make it easier to change contact information online under your personal password protected area.

    Marie Runion

    5/3/2016 11:44 PM

    I agree with Emmett. I have spent 30 minutes trying to find my emergency contact list so that I could update it, only to finally realize that it isn't online. I will call to update my list, but doing it online would certainly make it quicker and easier.

    Lauren Conger

    5/4/2016 9:54 AM

    Hi Marie, we agree with you and Emmett. There needs to be an easier way for all of our great customers to see and update their contact lists. We have a few teams working on a solution to that right now. I can't give you a timeline as of yet, unfortunately, but it will be part of the MyADS online Portal, so make sure you are signed up for online account management so you can be ready when the solution is rolled out! visit www.myadssecurity.com to sign-up if you are not already.

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