A few months ago, our Paducah, Kentucky Branch contacted me about a customer who they thought would be great to get on camera for a testimonial because he is always complimenting the response time of our Monitoring Center and is a raving fan of ADS. When I finally had the opportunity to travel to meet Steve and his lovely wife, Judy, I have to tell you that they also earned their very own raving fan. What an honor and delight it was to spend a morning with this couple!
Steve has been in the fire industry for over 50 years and Judy used to work as a 911 dispatcher in Chicago. They shared some incredible stories with me as we got to sit and talk and I wish I had time to share them all with you. With his extensive background and knowledge, Steve knows just how important it is for a Monitoring Center to respond within seconds. There is a part in the interview where he mentions fire "not waiting" and how he'd experienced some companies in his time that would take almost eight minutes after an alarm was triggered to call and dispatch the fire department! This is far too long.
It was such a privilege for me to get to meet Steve and I hope you enjoy hearing just a little bit of his story about the importance of working with a company that has a timely response to fire.