Integrated Systems is now an ADS Security Company

Welcome to ADS Security

    4 November 2015

    Integrated Systems is now an ADS Security Company


    You have landed on this web page because Integrated Systems has recently merged its business with ADS Security.

    ADS Security is one of the nation’s leading security alarm installation, service, and 24-hour monitoring companies. ADS is privately owned and operated with 19 locations in Tennessee, Kentucky, Alabama, Georgia, Florida, Mississippi, North Carolina and South Carolina. 

    What does this mean for you, our valued customer?

    As a new customer of ADS, here is what you can expect:

    1. If your account is not yet monitored by ADS, you can expect your system to be transferred to the ADS Monitoring Center no later than Friday, November 13. For your reference, the phone number to contact the ADS Monitoring Center is 800-866-6486.
    2. Your current billing method with Integrated Systems will automatically transfer to ADS in the coming weeks. With the transfer to ADS, your account will now be billed on the 15th of each month that your bill is due. Please be aware, as a result of this transfer to a new billing date, you may notice a pro-rated amount included on your first ADS invoice. However, rest assured that your monthly monitoring fee will remain the same during the transfer. Please begin remitting payments directly to ADS for invoices received from ADS. A self-addressed envelope will be included for your ADS invoice payments.
    3. You will receive a new ADS yard sign and window decals in the mail. 
    4. Our new ADS office will be located at 1619 A Thomason Drive, Opelika, Alabama.

    Please note, Teresa Melton, Mike Lipp, and Thomas Vordenbaum of Integrated Systems will be working with ADS during this transition. 

    If you have any questions regarding the transition, please do not hesitate to call the local office at 334.364.0514 or our Customer Care department at 866.837.8110. Welcome to ADS and we look forward to serving you for many years to come. 

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    New Customer Resource Center

      The ADS Customer Support Center is the heart of what we do. Customer Support Specialists are available 24/7/365 to assist you. Our facility is both UL-listed and CSAA Five-Diamond certified, and each of our operators has achieved the achieved the highest level of certification available in our industry. 

      You can reach our Customer Support Center at 800.866.6486.

      You can pay you ADS bill online by visiting myadssecurity.com and setting up a My ADS account. From the My ADS website you can pay bills, update your billing information and enroll in auto-pay or paperless statements. 

      ADS Security is also happy to accept phone payments free of charge or answer any billing related questions you may have at 877.309.4370 Monday through Friday from 8:00 AM - 5:00 PM CST.

      As a new customer, one ADS Security yard sign and two window decals will be shipped to your location. To request more, please contact your local team.

      There are 3 easy ways to request service: 

      1. Call the Customer Support Center at 800.866.6486.
      2. Call your Local Branch Office
      3. Request service online by logging-in to your My ADS account.

      To update your call list, please call 615.695.6580 between 8:00 am – 5:00 pm CST Monday through Friday, or send an e-mail to data@adssecurity.com 

      As an ADS Security customer, you now have access to our expansive suite of next-generation home and business security and automation services, including security camerasmobile arming/disarmingmanaged access control and more.

      As an ADS customer, you can enjoy access to the My ADS customer site where you can make changes to your account, pay bills online, request support, submit referrals, download keypad guides and much more. Visit My ADS to get signed-up today. 

      Contact our Customer Support Center anytime at 800.866.6486. You can also send an e-mail to customercare@adssecurity.com if you need assistance.

      Refer your family, friends or acquaintances to ADS Security and when they sign up for service, you get a check for $50 for each referral. Additionally, after the 7th active referral get FREE basic security system monitoring. Start submitting referrals today by logging in to your My ADS account.

      Stay up to date on the latest happenings, ask for help, and leave reviews by following us on our social channels. Find us on Facebook, Twitter, YouTube, LinkedIn and Google+. Also, be sure to follow our blog where we share our favorite tips and tricks for living safe and protected.

      Whether you are looking to switch to a wireless communication system, add automation features, security cameras or more to your existing system, our life safety consultants will work with you to help find the best products to fit your needs. Please send an e-mail to sales@adssecurity.com and they will assist you promptly.

      We understand that people move. That is why we created the ADS Move Program. Whether you want to take your existing system with you, or a new system installed at your new location, we have a solution for you.

      Yes. Contact your local ADS office to request a new monitoring certificate to submit to your homeowners insurance.

      If you would like any printed guides mailed to you please reach out to our Customer Support Team at 800.866.6486 or your local ADS office.

      PDF's are available for download and videos guides are available for viewing when you are logged on to your My ADS account under the Toolkit section.

      There are a few phone numbers you should program in your phone right away.

      • 800.866.6486 - Call this number to reach our Customer Support Center
      • 615.269.4832 - In the event of an alarm, this is the number that will show up when the Customer Support Center is trying to reach you.

       

      Want to get know ADS a little better? Learn more here.

       

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